1. A lot of customer service workers have jobs where they are literally punching bags. They have to complaints from the public but are absolutely not authorized to fix anything. Their job is to just sit there and take the abuse, to be a buffer between the customer and the decision maker who is screwing up. So be especially nice to them--even nicer than you should just generally be to everyone!
2. Nicotine lozenges are sssooo much better than the gum. I know I'm getting all the nicotine because I consume the entire lozenge. That helps me (now that I've finished the patch) make sure I'm cutting down on the amount of nicotine I consume every day.
3. People can fundamentally change if they believe those changes are a beneficial improvement.
At all stages of life, it is always important to continue learning something new every week. What three things have you learnt in the month of July? What moment from this month has been the most memorable and why?
